Privacy Policy: Data, Cookies and Your Rights
Last updated: 17 September 2026
Hub Casinouk Gb ("we", "us", "our") operates the website hub-casinouk-gb.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Site, and explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Hub Casinouk Gb is the data controller for the personal data described in this policy. For any privacy-related questions or requests, contact us at [email protected].
What Data We Collect
Depending on how you use the Site, we may collect:
- Identity and contact data, such as your name, email address, and date of birth, which we need to verify your age and identity.
- Account data, including your username, password, and account settings.
- Transaction data, including deposits, withdrawals, and wagering history.
- Technical data, such as your IP address, device and browser information, and how you interact with the Site.
- Communication data, such as messages you send to our support team.
Under UK law, no form of gambling is legal for persons under the age of 16, and we do not permit anyone below the legal gambling age to hold an account. We carry out strict age verification checks as part of our registration and know-your-customer (KYC) procedures.
Why We Process Your Data (Legal Bases)
We process your personal data on the following legal bases:
- Contract: to create and manage your account, process deposits and withdrawals, and provide the gambling services you request.
- Legal obligation: to comply with our obligations under the UK Gambling Commission licence conditions, including age verification, anti-money laundering and counter-terrorist financing (AML/CTF) checks, KYC procedures, and financial risk checks for customers with net deposits of £150 or more per month (effective from 28 February 2025).
- Legitimate interests: to keep the Site secure, prevent fraud, and enforce our terms of use.
- Consent: for optional uses such as marketing communications and non-essential cookies. You may withdraw your consent at any time.
Responsible Gambling Data
We also process data related to responsible gambling tools, including deposit limits, loss limits, session time limits, reality checks, timeouts, and self-exclusion. All remote operators, including us, participate in GAMSTOP, the national online self-exclusion scheme. If you self-exclude (for a minimum of six months), we retain the data needed to enforce your exclusion.
Payment Data
We do not accept payments for gambling by credit card, whether made directly or through an e-wallet funded by credit, unless the e-wallet provider can demonstrably prevent credit card use for online gambling.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site. Some cookies are strictly necessary for the Site to function — for example, keeping you logged in, maintaining security, and remembering your responsible gambling settings. These do not require your consent.
Other cookies — such as those used for analytics or marketing preferences — are only set with your consent. When you first visit the Site, we present you with a cookie notice where you can accept or reject non-essential cookies. You can change your cookie preferences at any time through your browser settings or via the cookie link on the Site.
How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes described in this policy, and in line with our regulatory obligations as a UK Gambling Commission licensee, including requirements relating to transaction records, KYC documentation, and complaint handling.
Your Rights
Under UK GDPR, you have the right to:
- access your personal data;
- rectify inaccurate personal data;
- in certain circumstances, have your personal data erased;
- restrict or object to processing;
- receive a copy of your data in a portable format;
- withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. We will respond within one month as required by law. Please note that certain data, such as records relating to self-exclusion, age verification, and AML checks, must be retained to comply with our legal obligations and cannot always be erased on request.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your personal data.
Data Sharing
We share your personal data only where necessary: with payment providers, GAMSTOP and other self-exclusion verification services, and where required by the Gambling Commission or other competent UK authorities. We do not sell your personal data.
Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
Complaints
If you have a complaint about how we handle your personal data, please contact us at [email protected]. We handle all complaints in accordance with our complaint handling procedures.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on this page, and material changes will be reflected in the "Last updated" date above.